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Q ~ Why don’t you answer the phone?

Phone Policy:

FAQ: Could I Skype, WhatsApp, Zoom, FaceTime or call on the phone?
Frankly, only if absolutely necessary.   Please eMail, at least at first.

MOST issues can be handled quickly by eMail and I can answer eMails as I get a few minutes during the day (or night), instead of scheduling a call.

I don’t have anyone trained to appropriately answer technical questions (yet) so I personally handle all communications… Which takes about 6-8 hours of my day, everyday (I work 12-14 hour days).

I’m crazy busy with all the logistics involved in building these machines and supporting customers.
I don’t answer the phone when out of the office, in meetings, after business hours, driving, etc.
So people (who do get my number) usually end up leaving a message anyway…

Which I don’t return. I generally do NOT return calls unless it is an emergency.  Not even to take an order.

I also prefer to have a written record (eMail) so that I can review when communicating with people, so PLEASE include the previous text when responding so I can address issues quickly, adequately, relevantly and appropriately…

I help thousands of people (over 300,000 since 1984) and cannot remember every ‘conversation’.
Without the previous text, I often need to ask the same questions again and again or make incorrect assumptions.

And I prefer eMail over texting (I can’t spend time pecking on my phone) or Messenger (I’m seldom on FaceBook).

So please use the eMail form to initiate the conversation.  Thank you 🙂

I don’t post my phone number because I am primarily an R&D business and (about 2008) I stopped answering the telephone.

After 25 years, I finally figured out that answering the telephone wasn’t worth the time it cost me.  I love talking with people (most of you are really interesting and I learn from you too) but I’ve found that if people have unrestricted access to me, I spend far too much time on the phone (it leads to conversations taking far more time than to answer the initial questions) and it slows down productivity.

I find that if people need to type out their questions, that the ‘conversations’ stay on point.

Also I communicate with too many people to remember specific conversations.  I need the written ‘backup’ so I can re-familiarize myself with the context of the situation.
eMails are perfect for this AND can be answered day or night as I get moments of time AND we can share appropriate links, pictures, video and documents.

If someone wants to place an order they can place it online via our eStore; this really helps us because the customer knows their address, etc., and spends their time getting it right.
This allows me time to get research and manufacturing done, serve a LOT more people and provide services/resources (via the internet) that just can’t be equalled using the telephone.

Since I deal with thousands of people, email is much more effective for me.  I get to answer when I get time and the ‘conversation’ is written so I can ‘follow’ or ‘review’ any particular correspondence quickly.

Also, questions that are written, and I provide a written answer for, can then be included in the FAQ so that people no longer need to ask me directly, they can help themselves.

I understand that some people feel more comfortable with a VOICE, assuring them or virtually holding their hand though issues… So questions or issues that require my personal attention (cannot be resolved by eMail) can be answered by Skype (usually video Skype so I can see the issue), by appointment only.

I (George Wiseman) write and experiment in the mornings and am available for Skype consults Monday-Thursday from 2PM to 4PM Eastern time, when in the office.

Please remember that I am a small R&D business.  I take care of customer orders and try to find time to be making product and doing research.

This means that while customer issues are a priority it may be some time before I can respond (usually by next business day).  We’re aware this causes customer inconvenience, but after many years of trying different configurations this seems to be the best balance to cover the need for research and product production with the need to take care of our customers.  Please be patient with me.

Please understand that if I don’t get research time, I won’t be able to continue to improve our world class alternative technology.  Thank you for your patience and understanding. Please eMail, at least at first.

May the blessings be
George Wiseman

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